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Citations per year
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Cited by
All
Since 2019
Citations
42
26
h-index
2
2
i10-index
1
1
0
8
4
2016
2017
2018
2019
2020
2021
2022
2023
2024
2
7
7
5
8
4
3
1
5
Co-authors
Abbas Keramati
State University of New York, University at Buffalo
Verified email at buffalo.edu
Tenace Kwaku Setor
University of Richmond
Verified email at unomaha.edu
Kerry W. Ward
University of Nebraska - Omaha
Verified email at unomaha.edu
Damien Joseph
Nanyang Business School, Nanyang Technological University
Verified email at ntu.edu.sg
Lotfollah Najjar
university of Nebraska -Omaha
Verified email at unomaha.edu
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Fatemeh Shapouri
University of Nebraska
Verified email at unomaha.edu
Business Value of IT
IT Use
IT Capabilities
Business Analytics
Articles
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Cited by
Year
Multidimensional appraisal of customer relationship management: integrating balanced scorecard and multi criteria decision making approaches
A Keramati, F Shapouri
Information Systems and e-Business Management 14 (2), 217-251
, 2016
34
2016
Critical success factors in implementing business intelligence systems
F Shapouri
5
2020
A framework for constructing customer relationship management strategy map based on multiple criteria decision-making approach
F Shapouri, A Keramati
International Journal of Electronic Customer Relationship Management 9 (2-3 …
, 2015
2
2015
When Firms Deviate from Industry Benchmarks: A Study on IT Human Capital Investment Deviation and Firm Performance
F Shapouri, T Setor, D Joseph
Proceedings of the 2022 Computers and People Research Conference, 1-8
, 2022
1
2022
Exploring the Impact of a Firm’s Performance on Its IT Investment: The Role of IT Intensity
F Shapouri, K Ward
2024
Determinants of Software as a Service (SaaS) Adoption
F Shapouri, K Ward, T Setor
Journal of Computer Information Systems, 1-13
, 2023
2023
Exploring ERP Architecture in a Global Corporation
K Ward, F Shapouri
2023
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