| IT-mediated customer service content and delivery in electronic governments: An empirical investigation of the antecedents of service quality CW Tan, I Benbasat, RT Cenfetelli MIS quarterly, 77-109, 2013 | 277 | 2013 |
| Natural language processing (NLP) in management research: A literature review Y Kang, Z Cai, CW Tan, Q Huang, H Liu Journal of Management Analytics 7 (2), 139-172, 2020 | 268 | 2020 |
| Building citizen trust towards e-government services: do high quality websites matter? CW Tan, I Benbasat, RT Cenfetelli Proceedings of the 41st Annual Hawaii International Conference on System …, 2008 | 240 | 2008 |
| Managing e-transformation in the public sector: an e-government study of the Inland Revenue Authority of Singapore (IRAS) CW Tan, SL Pan European Journal of Information Systems 12, 269-281, 2003 | 237 | 2003 |
| Disentangling digital platform competition: The case of UK mobile payment platforms E Kazan, CW Tan, ETK Lim, C Sørensen, J Damsgaard Journal of management information systems 35 (1), 180-219, 2018 | 221 | 2018 |
| Managing stakeholder interests in e-government implementation: Lessons learned from a Singapore e-government project CW Tan, SL Pan, ETK Lim Journal of Global Information Management (JGIM) 13 (1), 31-53, 2005 | 220 | 2005 |
| Omnichannel business research: Opportunities and challenges Y Chen, CMK Cheung, CW Tan Decision Support Systems 109, 1-4, 2018 | 182 | 2018 |
| Managing user acceptance towards enterprise resource planning (ERP) systems–understanding the dissonance between user expectations and managerial policies ETK Lim, SL Pan, CW Tan European Journal of Information Systems 14 (2), 135-149, 2005 | 180 | 2005 |
| Business on chain: A comparative case study of five blockchain-inspired business models AYL Chong, ETK Lim, X Hua, S Zheng, CW Tan Journal of the Association for Information Systems 20 (9), 9, 2019 | 155 | 2019 |
| Customer relationship management (CRM) in e-government: a relational perspective SL Pan, CW Tan, ETK Lim Decision support systems 42 (1), 237-250, 2006 | 152 | 2006 |
| An exploratory study of the formation and impact of electronic service failures CW Tan, I Benbasat, RT Cenfetelli Mis Quarterly 40 (1), 1-30, 2016 | 141 | 2016 |
| Disentangling utilitarian and hedonic consumption behavior in online shopping: An expectation disconfirmation perspective F Liu, ETK Lim, H Li, CW Tan, D Cyr Information & Management 57 (3), 103199, 2020 | 127 | 2020 |
| The art of appeal in electronic commerce: Understanding the impact of product and website quality on online purchases F Liu, B Xiao, ETK Lim, CW Tan Internet Research 27 (4), 752-771, 2017 | 127 | 2017 |
| Advancing public trust relationships in electronic government: The Singapore e-filing journey ETK Lim, CW Tan, D Cyr, SL Pan, B Xiao Information Systems Research 23 (4), 1110-1130, 2012 | 111 | 2012 |
| Traversing knowledge networks: an algorithmic historiography of extant literature on the Internet of Things (IoT) F Liu, CW Tan, ETK Lim, B Choi Journal of Management Analytics 4 (1), 3-34, 2017 | 97 | 2017 |
| Managing stakeholder relationships in an e-government project C Chan, S Pan, CW Tan | 86 | 2003 |
| Artificial intelligence (AI) and management analytics M Haenlein, A Kaplan, CW Tan, P Zhang Journal of Management Analytics 6 (4), 341-343, 2019 | 84 | 2019 |
| Value creation in cryptocurrency networks: Towards a taxonomy of digital business models for bitcoin companies E Kazan, CW Tan, ETK Lim | 82 | 2015 |
| Smart generation system of personalized advertising copy and its application to advertising practice and research S Deng, CW Tan, W Wang, Y Pan Journal of Advertising 48 (4), 356-365, 2019 | 79 | 2019 |
| ERP success: the search for a comprehensive framework CW Tan, S Pan AMCIS 2002 Proceedings, 132, 2002 | 70 | 2002 |
Eric LimSenior Lecturer, University of New South WalesVerified email at unsw.edu.au
