| Can Chatbots Help Reduce the Workload of Administrative Officers?-Implementing and Deploying FAQ Chatbot Service in a University K Lee, J Jo, J Kim, Y Kang International Conference on Human-Computer Interaction, 348-354, 2019 | 14 | 2019 |
| Making Space for Support: An Exploratory Analysis of Pandemic-Response Mutual Aid Platforms T Knearem, J Jo, CH Tsai, JM Carroll C&T'21: Proceedings of the 10th International Conference on Communities …, 2021 | 7 | 2021 |
| COVID-19 Kindness: Patterns of Neighborly Cooperation during a Global Pandemic J Jo, T Knearem, CH Tsai, JM Carroll C&T'21: Proceedings of the 10th International Conference on Communities …, 2021 | 4 | 2021 |
| Seek and Reflect: A Mobile Scavenger Hunt to Develop Community Engagement T Knearem, J Jo, X Wang, JMM Carroll C&T'21: Proceedings of the 10th International Conference on Communities …, 2021 | 3 | 2021 |
| Local Community Support for Tangible Food Aid During COVID-19 T Knearem, J Jo, JM Carroll Companion Publication of the 2021 Conference on Computer Supported …, 2021 | 2 | 2021 |
| Making Community Beliefs and Capacities Visible Through Care-mongering During COVID-19 T Knearem, J Jo, CH Tsai, JM Carroll Proceedings of the ACM on Human-Computer Interaction 6 (GROUP), 1-19, 2022 | 1 | 2022 |
| Using Local Community to Ease Long Haul Uncertainty During the COVID-19 Pandemic J Jo, T Knearem, C Tsai, JM Carroll International Conference on Information, 211-227, 2022 | | 2022 |
