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Jorge Grenha Teixeira
Jorge Grenha Teixeira
Assistant Professor at the Faculty of Engineering of the University of Porto (FEUP)
Verified email at fe.up.pt
Title
Cited by
Cited by
Year
Customer experience modeling: from customer experience to service design
J Teixeira, L Patrício, NJ Nunes, L Nóbrega, RP Fisk, L Constantine
Journal of Service management, 2012
6692012
An exploratory study on the emergency remote education experience of higher education students and teachers during the COVID‐19 pandemic
G Oliveira, J Grenha Teixeira, A Torres, C Morais
British Journal of Educational Technology 52 (4), 1357-1376, 2021
4372021
The MINDS method: integrating management and interaction design perspectives for service design
J Grenha Teixeira, L Patrício, KH Huang, RP Fisk, L Nóbrega, ...
Journal of Service Research 20 (3), 240-258, 2017
2712017
Service design for value networks: enabling value cocreation interactions in healthcare
L Patrício, NF de Pinho, JG Teixeira, RP Fisk
Service Science 10 (1), 76-97, 2018
1342018
Leveraging service design as a multidisciplinary approach to service innovation
M Prestes Joly, JG Teixeira, L Patrício, D Sangiorgi
Journal of service Management 30 (6), 681-715, 2019
1242019
Understanding the customer experience with smart services
L Gonçalves, L Patrício, J Grenha Teixeira, NV Wuenderlich
Journal of Service Management 31 (4), 723-744, 2020
742020
Advancing service design research with design science research
JG Teixeira, L Patrício, T Tuunanen
Journal of Service Management 30 (5), 577-592, 2019
692019
A service design approach to healthcare innovation: From decision-making to sense-making and institutional change
L Patrício, J Grenha Teixeira, J Vink
AMS review 9, 115-120, 2019
572019
Designing sustainable services with the ECO-Service design method: Bridging user experience with environmental performance
J Sierra-Pérez, JG Teixeira, C Romero-Piqueras, L Patrício
Journal of Cleaner Production 305, 127228, 2021
392021
Bringing Service Design to the Development of Health Information Systems: The Case of the Portuguese National Electronic Health Record
J Grenha Teixeira, NF Pinho, L Patrício
International Journal of Medical Informatics 132 (December), 2019
392019
Understanding FinTech ecosystem evolution through service innovation and socio-technical system perspective
P Castro, JP Rodrigues, JG Teixeira
Exploring Service Science: 10th International Conference, IESS 2020, Porto …, 2020
372020
Customer experience research: intellectual structure and future research opportunities
JHO Silva, GHS Mendes, PAC Miguel, M Amorim, JG Teixeira
Journal of Service Theory and Practice 31 (6), 893-931, 2021
302021
Customer experience modeling: designing interactions for service systems
J Teixeira, L Patrício, N Nunes, L Nóbrega
Human-Computer Interaction–INTERACT 2011, 136-143, 2011
222011
Understanding the impact of artificial intelligence on services
P Ferreira, JG Teixeira, LF Teixeira
Exploring Service Science: 10th International Conference, IESS 2020, Porto …, 2020
162020
Bringing design science research to service design
JG Teixeira, L Patrício, T Tuunanen
Exploring Service Science: 9th International Conference, IESS 2018 …, 2018
132018
Curb your enthusiasm: Examining the customer experience with Alexa and its marketing outcomes
GG de Oliveira, FL Lizarelli, JG Teixeira, GH de Sousa Mendes
Journal of Retailing and Consumer Services 71, 103220, 2023
112023
Gamification in the customer journey: a conceptual model and future research opportunities
JHO Silva, GHS Mendes, JG Teixeira, D Braatz
Journal of Service Theory and Practice 33 (3), 352-386, 2023
92023
Service designers, unite! Identifying shared concerns among multidisciplinary perspectives on service design
MP Joly, JG Teixeira, L Patrício, D Sangiorgi
Service Design Proof of Concept, Proceedings of the ServDes. 2018 Conference, 2018
72018
The SDCS method: A new service design method for companies undergoing a servitization process
L Lima, JG Teixeira
Exploring Service Science: 10th International Conference, IESS 2020, Porto …, 2020
62020
Understanding the customer experience for service design
JDG Teixeira
Universidade do Porto, 2012
52012
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