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Citations per year
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Cited by
All
Since 2019
Citations
50
49
h-index
2
2
i10-index
2
2
0
16
8
2019
2020
2021
2022
2023
2024
1
5
7
16
16
3
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Kraig Delana
IE Business School
Verified email at ie.edu -
Homepage
healthcare operations
Articles
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Year
Multichannel delivery in healthcare: the impact of telemedicine centers in southern India
K Delana, S Deo, K Ramdas, GBB Subburaman, T Ravilla
Management Science 69 (5), 2568-2586
, 2023
26
2023
Proactive customer service: operational benefits and economic frictions
K Delana, N Savva, T Tezcan
Manufacturing & Service Operations Management 23 (1), 70-87
, 2021
23
2021
The role of physician integration in alternative payment models: The case of the Comprehensive Joint Replacement program
C Chen, K Delana
Available at SSRN 4195640
, 2022
1
2022
Proactive customer service: operational and economic analysis
K Delana, N Savva, T Tezcan
London Business School Working Paper
, 2017
2017
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