| Knowledge‐enabled customer relationship management: integrating customer relationship management and knowledge management concepts [1] H Gebert, M Geib, L Kolbe, W Brenner Journal of knowledge management, 2003 | 687 | 2003 |
| Intelligent software agents: foundations and applications W Brenner, R Zarnekow, H Wittig Springer Science & Business Media, 2012 | 558 | 2012 |
| Intelligente Softwareagenten W Brenner, R Zarnekow, H Wittig Springer Verlag, 1998 | 239 | 1998 |
| ITIL as common practice reference model for IT service management: formal assessment and implications for practice A Hochstein, R Zarnekow, W Brenner 2005 IEEE International Conference on e-Technology, e-Commerce and e-Service …, 2005 | 217 | 2005 |
| Rejuvenating Customer Management:: How to Make Knowledge For, From and About Customers Work H Salomann, M Dous, L Kolbe, W Brenner European Management Journal 23 (4), 392-403, 2005 | 204 | 2005 |
| The impact of cyber-physical systems on industrial services in manufacturing MM Herterich, F Uebernickel, W Brenner Procedia Cirp 30, 323-328, 2015 | 203 | 2015 |
| Service oriented IT management: benefit, cost and success factors A Hochstein, G Tamm, W Brenner ECIS 2005 Proceedings, 98, 2005 | 177 | 2005 |
| Customer knowledge management-improving performance of customer relationship management with knowledge management A Bueren, R Schierholz, L Kolbe, W Brenner 37th Annual Hawaii International Conference on System Sciences, 2004 …, 2004 | 175 | 2004 |
| Improving performance of customer‐processes with knowledge management A Bueren, R Schierholz, LM Kolbe, W Brenner Business Process Management Journal, 2005 | 170 | 2005 |
| Exploring the shadows: IT governance approaches to user-driven innovation A Györy, A Cleven, F Uebernickel, W Brenner | 167 | 2012 |
| Unternehmensführung und Informationssystem: Der Ansatz des St. Galler Informationssystem-Managements H Österle, W Brenner, K Hilbers Springer-Verlag, 2013 | 139 | 2013 |
| Characteristics of shared service centers V Schulz, W Brenner Transforming Government: People, Process and Policy, 2010 | 139 | 2010 |
| Knowledge management capabilities in CRM: Making knowledge for, from and about customers work M Dous, H Salomann, L Kolbe, W Brenner Association of Information Systems (AIS), 2005 | 136 | 2005 |
| Design Thinking: Das Handbuch F Uebernickel, W Brenner, B Pukall, T Naef, B Schindlholzer Frankfurter Allgemeine Buch, 2015 | 130 | 2015 |
| How AUDI AG Established Big Data Analytics in Its Digital Transformation. C Dremel, J Wulf, MM Herterich, JC Waizmann, W Brenner MIS Quarterly Executive 16 (2), 2017 | 128 | 2017 |
| Integriertes Informationsmanagement R Zarnekow, W Brenner, U Pilgram Integriertes Informationsmanagement: Strategien und Lösungen für das …, 2005 | 125 | 2005 |
| Design thinking as mindset, process, and toolbox W Brenner, F Uebernickel, T Abrell Design thinking for innovation, 3-21, 2016 | 113 | 2016 |
| Massive open online courses J Wulf, I Blohm, JM Leimeister, W Brenner Business & Information Systems Engineering 6 (2), 111-114, 2014 | 107 | 2014 |
| Mobilizing customer relationship management R Schierholz, LM Kolbe, W Brenner Business Process Management Journal, 2007 | 105 | 2007 |
| Integrated information management R Zarnekow, W Brenner, U Pilgram Integrated Information Management: Applying Successful Industrial Concepts …, 2006 | 102 | 2006 |
