Lloyd C. Harris
Lloyd C. Harris
Professor of Marketing and Strategy
Verified email at bham.ac.uk
Title
Cited by
Cited by
Year
The four levels of loyalty and the pivotal role of trust: a study of online service dynamics
LC Harris, MMH Goode
Journal of retailing 80 (2), 139-158, 2004
19572004
Leadership style, organizational culture and performance: empirical evidence from UK companies
E Ogbonna, LC Harris
international Journal of human resource management 11 (4), 766-788, 2000
17472000
The consequences of dysfunctional customer behavior
LC Harris, KL Reynolds
Journal of service research 6 (2), 144-161, 2003
6752003
Not always co‐creation: introducing interactional co‐destruction of value in service‐dominant logic
L Harris, R Russell‐Bennett, L Plé, RC Cáceres
Journal of services Marketing, 2010
6422010
Social identity perspective on brand loyalty
H He, Y Li, L Harris
Journal of business research 65 (5), 648-657, 2012
5742012
Market orientation and performance: objective and subjective empirical evidence from UK companies
LC Harris
Journal of Management studies 38 (1), 17-43, 2001
4982001
The greening of organizational culture: Management views on the depth, degree and diffusion of change
LC Harris, A Crane
Journal of organizational change management, 2002
4772002
Online servicescapes, trust, and purchase intentions
LC Harris, MMH Goode
Journal of Services Marketing, 2010
4672010
Strategic human resource management, market orientation, and organizational performance
LC Harris, E Ogbonna
Journal of business research 51 (2), 157-166, 2001
4412001
Jaycustomer behavior: an exploration of types and motives in the hospitality industry
LC Harris, KL Reynolds
Journal of Services Marketing, 2004
4372004
Principles of Marketing (16th Global Edition)
P Kotler, G Armstrong
Harlow: Pearson, 2013
413*2013
Servicescape and loyalty intentions: an empirical investigation
LC Harris, C Ezeh
European Journal of Marketing, 2008
4012008
Exploring service sabotage: The antecedents, types and consequences of frontline, deviant, antiservice behaviors
LC Harris, E Ogbonna
Journal of Service Research 4 (3), 163-183, 2002
3612002
Service sabotage: A study of antecedents and consequences
LC Harris, E Ogbonna
Journal of the Academy of Marketing Science 34 (4), 543-558, 2006
3382006
Work intensification and emotional labour among UK university lecturers: An exploratory study
E Ogbonna, LC Harris
Organization studies 25 (7), 1185-1203, 2004
3352004
Leadership style and market orientation: an empirical study
LC Harris, E Ogbonna
European journal of marketing, 2001
3232001
Dysfunctional customer behavior severity: An empirical examination
KL Reynolds, LC Harris
Journal of retailing 85 (3), 321-335, 2009
3132009
Deviant customer behavior: An exploration of frontline employee tactics
KL Reynolds, LC Harris
Journal of Marketing Theory and Practice 14 (2), 95-111, 2006
3012006
Managing organisational culture: Insights from the hospitality industry
E Ogbonna, LC Harris
Human Resource Management Journal 12 (1), 33-53, 2002
2892002
Customers behaving badly: a state of the art review, research agenda and implications for practitioners
L Harris, R Russel‐Bennett, R Fisk, S Grove, LC Harris, DA Keeffe, ...
Journal of Services Marketing, 2010
2872010
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