Xin (David) Ding
Xin (David) Ding
Rutgers Business School
Verified email at - Homepage
Cited by
Cited by
e-SELFQUAL: A scale for measuring online self-service quality
DX Ding, PJH Hu, ORL Sheng
Journal of Business Research 64 (5), 508-515, 2011
Self‐service technology and online financial service choice
X Ding, R Verma, Z Iqbal
International journal of service industry management, 2007
The impact of service system design and flow experience on customer satisfaction in online financial services
D Xin Ding, PJH Hu, R Verma, DG Wardell
Journal of Service Research 13 (1), 96-110, 2010
Outcome-based contracts as new business model: The role of partnership and value-driven relational assets
ICL Ng, DX Ding, N Yip
Industrial Marketing Management 42 (5), 730-743, 2013
The effect of experience, ownership and focus on productive efficiency: A longitudinal study of US hospitals
DX Ding
Journal of Operations Management 32 (1-2), 1-14, 2014
Customer experience in online financial services: A study of behavioral intentions for techno‐ready market segments
XD Ding, Y Huang, R Verma
Journal of Service Management, 2011
The impact of service design and process management on clinical quality: An exploration of synergetic effects
XD Ding
Journal of Operations Management 36, 103-114, 2015
Addressing endogeneity in operations management research: Recent developments, common problems, and directions for future research
G Lu, XD Ding, DX Peng, HHC Chuang
Journal of Operations Management 64, 53-64, 2018
Project management, critical praxis, and process-oriented approach to teamwork
H Ding, X Ding
Business Communication Quarterly 71 (4), 456-471, 2008
Outcome-based contract performance and value co-production in B2B maintenance and repair service
ICL Ng, X Ding
360-degree rhetorical analysis of job hunting: A four-part, multimodal project
H Ding, X Ding
Business Communication Quarterly 76 (2), 239-248, 2013
Clues, flow channels, and cognitive states: An exploratory study of customer experiences with e-brokerage services
DX Ding
Service Science 3 (2), 182-193, 2011
An Assessment of Statistical Process Control‐Based Approaches for Charting Student Evaluation Scores
X Ding, D Wardell, R Verma
Decision Sciences Journal of Innovative Education 4 (2), 259-272, 2006
Impacts of hospital complexity on experiential quality: Mitigating roles of information technology
DX Peng, Y Ye, B Feng, DX Ding, GR Heim
Decision Sciences 51 (3), 500-541, 2020
Service mix, market competition, and cost efficiency: A longitudinal study of US hospitals
X Ding, X Peng, GR Heim, VS Jordan
Journal of Operations Management 66 (1-2), 176-198, 2020
A design for Six Sigma case Study: Creating an IT change management system for a mid-size accounting firm
P Long, J Kovach, D Ding
International Journal of Engineering, Science and Technology 3 (7), 56-72, 2011
Quality assurance in e-learning
S McCroskey, JV Kovach, XD Ding, S Miertschin, SL O’Neil
Student satisfaction and learning outcomes in e-learning: an introduction to …, 2011
Technology implementation, experience and hospital focus–A longitudinal analysis of electronic medical records in acute care hospitals
DX Ding, DX Peng, S Devaraj
Proceedings of the 24th Annual Conference of the Production and Operations …, 2013
A case study of drivers, barriers, and company size associated with C-TPAT program
V Gupta, X Ding, TM Testa
Supply Chain Forum: An International Journal 20 (4), 332-347, 2019
Designing an IT change management process for mid-size accounting firms
P Long, J Kovach, D Ding
IIE Annual Conference. Proceedings, 1, 2010
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