| Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece I Santouridis, P Trivellas The TQM Journal 22 (3), 330-343, 2010 | 767 | 2010 |
| Using E‐S‐QUAL to measure internet service quality of e‐commerce web sites in Greece I Santouridis, P Trivellas, G Tsimonis International Journal of Quality and Service Sciences 4 (1), 86-98, 2012 | 208 | 2012 |
| Internet service quality and customer satisfaction: examining internet banking in Greece I Santouridis, P Trivellas, P Reklitis Total Quality Management 20 (2), 223-239, 2009 | 198 | 2009 |
| Customer relationship management and customer satisfaction: the mediating role of relationship quality I Santouridis, A Veraki Total Quality Management & Business Excellence 28 (9-10), 1122-1133, 2017 | 189 | 2017 |
| Investigating the determinants of internet banking adoption in Greece I Santouridis, M Kyritsi Procedia Economics and finance 9, 501-510, 2014 | 146 | 2014 |
| The impact of career satisfaction on job performance in accounting firms. The mediating effect of general competencies P Trivellas, N Kakkos, N Blanas, I Santouridis Procedia Economics and Finance 33, 468-476, 2015 | 116 | 2015 |
| Job satisfaction as a mediator of the relationship between service quality and organisational commitment in higher education. An empirical study of faculty and administration staff P Trivellas, I Santouridis Total Quality Management & Business Excellence 27 (1-2), 169-183, 2016 | 110 | 2016 |
| IT competences for professional accountants. A review V Damasiotis, P Trivellas, I Santouridis, S Nikolopoulos, E Tsifora Procedia-Social and Behavioral Sciences 175, 537-545, 2015 | 102 | 2015 |
| Investigating the impact of CRM resources on CRM processes: a customer life-cycle based approach in the case of a Greek bank I Santouridis, E Tsachtani Procedia Economics and Finance 19, 304-313, 2015 | 73 | 2015 |
| TQM and innovation performance in manufacturing SMEs: The mediating effect of job satisfaction P Trivellas, I Santouridis 2009 IEEE International Conference on Industrial Engineering and Engineering …, 2009 | 64 | 2009 |
| Versioning and configuration management in design using CAD and complex wrapped objects JC Miles, WA Gray, TW Carnduff, I Santoyridis, A Faulconbridge Artificial Intelligence in Engineering 14 (3), 249-260, 2000 | 36 | 2000 |
| The impact of Management Information Systems’ effectiveness on task productivity. The case of the Greek Banking Sector PG Trivellas, I Santouridis International Journal of Computer Theory and Engineering 5 (1), 170-173, 2013 | 31 | 2013 |
| Antecedents of task innovation: the role of management information systems P Trivellas, I Santouridis Procedia-Social and Behavioral Sciences 73, 683-691, 2013 | 24 | 2013 |
| Culture and MIS effectiveness Patterns in a Quality Context: A case study in Greece P Trivellas, P Reklitis, I Santouridis International Journal of Knowledge, Culture and Change Management 6 (3), 129-144, 2006 | 24 | 2006 |
| An object versioning system to support collaborative design within a concurrent engineering context I Santoyridis, TW Carnduff, WA Gray, JC Miles Advances in Databases: 15th British National Conference on Databases, BNCOD …, 1997 | 24 | 1997 |
| Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece. The TQM Journal, 22 (3), 330–343 I Santouridis, P Trivellas | 21 | 2010 |
| E-Service quality and its impact on customer satisfaction and trust: An empirical study on Greek customers of Internet shops I Santouridis proceedings of the 6th international conference on Enterprise systems …, 2009 | 21 | 2009 |
| Incorporating information technology into Accounting and Finance Higher Education curricula in Greece I Santouridis Procedia Economics and Finance 33, 432-438, 2015 | 18 | 2015 |
| Revising Greek Accounting & Finance Education in an economic crisis environment I Santouridis, E Tsifora, P Trivellas, S Nikolopoulos Procedia-Social and Behavioral Sciences 148, 428-436, 2014 | 18 | 2014 |
| Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece. The TQM Journal, 22 (3), 330-343 I Santouridis, P Trivellas | 16 | 2010 |
