| An examination of the effects of omni-channel service offerings on retailer performance AL Jones, JW Miller, SE Griffis, JM Whipple, CM Voorhees International Journal of Physical Distribution & Logistics Management 52 (2 …, 2021 | 20 | 2021 |
| Examining the impact of shipping charge fairness on consumer satisfaction and behavior AL Jones, SE Griffis, MA Schwieterman, PJ Daugherty Transportation Journal 58 (2), 101-125, 2019 | 10 | 2019 |
| Ensuring returns management software effectiveness through joint development orientation H Chen, PJ Daugherty, AL Jones Transportation Journal 55 (1), 1-30, 2016 | 4 | 2016 |
| Multichannel Service Offerings: Determinants and Consequences of Fulfillment and Returns Experiences AL Jones Michigan State University, 2017 | 3 | 2017 |
| The effect of perceptions of justice in returns on satisfaction and attitudes toward the retailer AL Jones, JW Miller, JM Whipple, SE Griffis, CM Voorhees International Journal of Physical Distribution & Logistics Management 54 (1 …, 2024 | 1 | 2024 |
