Customer satisfaction evaluation: Methods for measuring and implementing service quality E Grigoroudis, Y Siskos Springer Science & Business Media, 2009 | 652 | 2009 |
Preference disaggregation: 20 years of MCDA experience E Jacquet-Lagreze, Y Siskos European Journal of Operational Research 130 (2), 233-245, 2001 | 570 | 2001 |
Customer satisfaction measurement in the private bank sector G Mihelis, E Grigoroudis, Y Siskos, Y Politis, Y Malandrakis European Journal of Operational Research 130 (2), 347-360, 2001 | 486 | 2001 |
Preference disaggregation for measuring and analysing customer satisfaction: The MUSA method E Grigoroudis, Y Siskos European Journal of Operational Research 143 (1), 148-170, 2002 | 397 | 2002 |
UTASTAR: An ordinal regression method for building additive value functions Y Siskos, D Yannacopoulos Investigaçao Operacional 5 (1), 39-53, 1985 | 357 | 1985 |
UTA methods Y Siskos, E Grigoroudis, NF Matsatsinis Multiple criteria decision analysis: State of the art surveys, 315-362, 2016 | 356 | 2016 |
A survey of customer satisfaction barometers: Some results from the transportation-communications sector E Grigoroudis, Y Siskos European Journal of Operational Research 152 (2), 334-353, 2004 | 334 | 2004 |
Advances in multicriteria analysis PM Pardalos, Y Siskos, C Zopounidis Springer Science & Business Media, 1995 | 264 | 1995 |
Measuring customer satisfaction using a collective preference disaggregation model Y Siskos, E Grigoroudis, C Zopounidis, O Saurais Journal of Global Optimization 12, 175-195, 1998 | 186 | 1998 |
Customers’ perspectives on the quality of organic olive oil in Greece: A satisfaction evaluation approach E Sandalidou, G Baourakis, Y Siskos British Food Journal 104 (3/4/5), 391-406, 2002 | 170 | 2002 |
Intelligent multicriteria decision support: Overview and perspectives Y Siskos, A Spyridakos European Journal of Operational Research 113 (2), 236-246, 1999 | 166 | 1999 |
Multicriteria analysis in agricultural marketing: The case of French olive oil market Y Siskos, NF Matsatsinis, G Baourakis European Journal of Operational Research 130 (2), 315-331, 2001 | 126 | 2001 |
Evaluating country risk: A decision support approach JC Cosset, Y Siskos, C Zopounidis Global Finance Journal 3 (1), 79-95, 1992 | 118 | 1992 |
MARKEX: An intelligent decision support system for product development decisions NF Matsatsinis, Y Siskos European Journal of Operational Research 113 (2), 336-354, 1999 | 115 | 1999 |
An integrated DSS for financing firms by an industrial development bank in Greece Y Siskos, C Zopounidis, A Pouliezos Decision Support Systems 12 (2), 151-168, 1994 | 98 | 1994 |
Intelligent support systems for marketing decisions NF Matsatsinis, Y Siskos Springer Science & Business Media, 2012 | 97 | 2012 |
Multicriteria job evaluation for large organizations A Spyridakos, Y Siskos, D Yannacopoulos, A Skouris European Journal of Operational Research 130 (2), 375-387, 2001 | 96 | 2001 |
Satisfaction benchmarking and customer classification: An application to the branches of a banking organization E Grigoroudis, Y Politis, Y Siskos International transactions in operational research 9 (5), 599-618, 2002 | 90 | 2002 |
TELOS: A customer satisfaction evaluation software E Grigoroudis, Y Siskos, O Saurais Computers & Operations Research 27 (7-8), 799-817, 2000 | 87 | 2000 |
MINORA: A multicriteria decision aiding system for discrete alternatives A Spyridakos, Y Siskos, D Yannakopoulos Journal of Information Science and Technology, 1993 | 84 | 1993 |