| The impact of ISO 9001 effectiveness on the performance of service companies EL Psomas, A Pantouvakis, DP Kafetzopoulos Managing Service Quality: An International Journal 23 (2), 149-164, 2013 | 282 | 2013 |
| Product-harm crisis management: Time heals all wounds? A Vassilikopoulou, G Siomkos, K Chatzipanagiotou, A Pantouvakis Journal of Retailing and Consumer Services 16 (3), 174-180, 2009 | 205 | 2009 |
| A multiple criteria approach for airline passenger satisfaction measurement and service quality improvement S Tsafarakis, T Kokotas, A Pantouvakis Journal of air transport management 68, 61-75, 2018 | 186 | 2018 |
| Identifying the critical determinants of TQM and their impact on company performance: Evidence from the hotel industry of Greece N Bouranta, EL Psomas, A Pantouvakis The TQM Journal 29 (1), 147-166, 2017 | 169 | 2017 |
| The link between organizational learning culture and customer satisfaction: Confirming relationship and exploring moderating effect A Pantouvakis, N Bouranta The Learning Organization 20 (1), 48-64, 2013 | 157 | 2013 |
| The interrelationship between service features, job satisfaction and customer satisfaction: Evidence from the transport sector A Pantouvakis, N Bouranta The TQM Journal 25 (2), 186-201, 2013 | 135 | 2013 |
| The relative importance of service features in explaining customer satisfaction: A comparison of measurement models A Pantouvakis Managing Service Quality: An International Journal 20 (4), 366-387, 2010 | 130 | 2010 |
| Exploring different nationality perceptions of airport service quality A Pantouvakis, MF Renzi Journal of air transport management 52, 90-98, 2016 | 124 | 2016 |
| Customer satisfaction and loyalty in the eyes of new and repeat customers: Evidence from the transport sector A Pantouvakis, K Lymperopoulos Managing Service Quality: An International Journal 18 (6), 623-643, 2008 | 121 | 2008 |
| The impact of internal service quality and learning organization on clinical leaders' job satisfaction in hospital care services A Pantouvakis, P Mpogiatzidis Leadership in Health Services 26 (1), 34-49, 2013 | 103 | 2013 |
| Testing the SERVQUAL scale in the passenger port industry: a confirmatory study A Pantouvakis, C Chlomoudis, A Dimas Maritime Policy & Management 35 (5), 449-467, 2008 | 88 | 2008 |
| Port-service quality dimensions and passenger profiles: an exploratory examination and analysis A Pantouvakis Maritime Economics & Logistics 8, 402-418, 2006 | 80 | 2006 |
| Internal marketing and the moderating role of employees: An exploratory study A Pantouvakis Total Quality Management & Business Excellence 23 (2), 177-195, 2012 | 79 | 2012 |
| Role of the human talent in total quality management–performance relationship: an investigation in the transport sector A Pantouvakis, M Karakasnaki Total Quality Management & Business Excellence 28 (9-10), 959-973, 2017 | 78 | 2017 |
| ISO 9001 overall performance dimensions: an exploratory study E Psomas, A Pantouvakis The TQM Journal 27 (5), 519-531, 2015 | 65 | 2015 |
| The moderating role of nationality on the satisfaction loyalty link: evidence from the tourism industry A Pantouvakis Total quality management & business excellence 24 (9-10), 1174-1187, 2013 | 62 | 2013 |
| Market orientation for sustainable performance and the inverted-U moderation of firm size: Evidence from the Greek shipping industry A Pantouvakis, I Vlachos, PD Zervopoulos Journal of cleaner production 165, 705-720, 2017 | 60 | 2017 |
| Internal service quality and job satisfaction synergies for performance improvement: Some evidence from a B2B environment A Pantouvakis Journal of Targeting, Measurement and Analysis for Marketing 19, 11-22, 2011 | 60 | 2011 |
| Agility, organisational learning culture and relationship quality in the port sector A Pantouvakis, N Bouranta Total Quality Management & Business Excellence 28 (3-4), 366-378, 2017 | 57 | 2017 |
| Talent and leadership effects on sustainable performance in the maritime industry A Pantouvakis, I Vlachos Transportation Research Part D: Transport and Environment 86, 102440, 2020 | 48 | 2020 |
