| Customer satisfaction measurement in the private bank sector G Mihelis, E Grigoroudis, Y Siskos, Y Politis, Y Malandrakis European Journal of Operational Research 130 (2), 347-360, 2001 | 486 | 2001 |
| The assessment of user-perceived web quality: Application of a satisfaction benchmarking approach E Grigoroudis, C Litos, VA Moustakis, Y Politis, L Tsironis European Journal of Operational Research 187 (3), 1346-1357, 2008 | 231 | 2008 |
| Satisfaction benchmarking and customer classification: An application to the branches of a banking organization E Grigoroudis, Y Politis, Y Siskos International transactions in operational research 9 (5), 599-618, 2002 | 89 | 2002 |
| Multicriteria methodology for the evaluation of a Greek engineering department Y Politis, Y Siskos European Journal of Operational Research 156 (1), 223-240, 2004 | 86 | 2004 |
| A business excellence model for the hotel sector: implementation to high‐class Greek hotels Y Politis, C Litos, E Grigoroudis, VS Moustakis Benchmarking: An International Journal 16 (4), 462-483, 2009 | 72 | 2009 |
| Logistics service quality and its effects on customer satisfaction in the manufacturing companies’ supply chains: Empirical evidence from Greece Y Politis, A Giovanis, S Binioris Journal of Modelling in Management 9 (2), 215-237, 2014 | 65 | 2014 |
| Customer satisfaction evaluation: Some real experiences Y Siskos, E Grigoroudis, Y Politis, Y Malandrakis A-MCD-A: Multiple criteria decision aiding, 297-314, 2001 | 37 | 2001 |
| A sector-oriented methodology for the development of business excellence model—an application in the Greek hotel industry CI Litos, YN Politis, ET Grigoroudis, VS Moustakis Journal of Quality Assurance in Hospitality & Tourism 12 (2), 83-103, 2011 | 25 | 2011 |
| Self-assessment for measuring business excellence: The MUSABE method Y Politis, Y Siskos Total Quality Management 21 (11), 1063-1083, 2010 | 23 | 2010 |
| Self-assessment for measuring business excellence: The MUSABE method Y Politis, Y Siskos Total Quality Management 21 (11), 1063-1083, 2010 | 23 | 2010 |
| Modelling importance preferences in customer satisfaction surveys E Grigoroudis, Y Politis, O Spyridaki, Y Siskos Proceedings of the 56th Meeting of the European Working Group “Multiple …, 2004 | 18 | 2004 |
| Multicriteria methodology for the evaluation of higher education systems: The case of an engineering department Y Siskos, Y Politis, G Kazantzi Operational Research 1 (1), 17, 2001 | 14 | 2001 |
| Incorporating the sustainability concept in the major business excellence models Y Politis, E Grigoroudis Sustainability 14 (13), 8175, 2022 | 13 | 2022 |
| Multiple criteria approaches for customer satisfaction measurement E Grigoroudis, Y Politis Preference Disaggregation in Multiple Criteria Decision Analysis: Essays in …, 2018 | 7 | 2018 |
| Categorization of control measures in food safety management systems: The COMECAT method Y Politis, FD Krokos, I Papadakis British Food Journal 119 (12), 2653-2683, 2017 | 7 | 2017 |
| Using Kano's model to incorporate Six Sigma analysis in customer satisfaction measurement Y Politis, E Grigoroudis International Journal of Decision Support Systems 3 (3-4), 146-166, 2018 | 6 | 2018 |
| Robust extensions of the MUSA method based on additional properties and preferences E Grigoroudis, Y Politis International Journal of Decision Support Systems 1 (4), 438-460, 2015 | 6 | 2015 |
| A risk-based internal audit approach for the public sector: evidence from Greece Y Politis International Journal of Auditing Technology 4 (1), 16-35, 2018 | 5 | 2018 |
| Defining the weights of the EFQM excellence model criteria for different business sectors-a multicriteria approach Y Politis, E Grigoroudis International Journal of Productivity and Quality Management 31 (3), 295-318, 2020 | 3 | 2020 |
| Managing Control Measures According to the ISO 22000: 2018 Requirements: the COMECAT Method Y Politis, FD Krokos, I Papadakis, G Chatzistelios | | 2021 |
