Παρακολούθηση
Yannis Politis
Yannis Politis
Hellenic Open Unicersity, School of Science and Technology, Parodos Aristotelous 18, GR26335, Patra
Η διεύθυνση ηλεκτρονικού ταχυδρομείου έχει επαληθευτεί στον τομέα ergasya.tuc.gr
Τίτλος
Παρατίθεται από
Παρατίθεται από
Έτος
Customer satisfaction measurement in the private bank sector
G Mihelis, E Grigoroudis, Y Siskos, Y Politis, Y Malandrakis
European Journal of Operational Research 130 (2), 347-360, 2001
4352001
The assessment of user-perceived web quality: Application of a satisfaction benchmarking approach
E Grigoroudis, C Litos, VA Moustakis, Y Politis, L Tsironis
European Journal of Operational Research 187 (3), 1346-1357, 2008
2112008
Multicriteria methodology for the evaluation of a Greek engineering department
Y Politis, Y Siskos
European Journal of Operational Research 156 (1), 223-240, 2004
822004
Satisfaction benchmarking and customer classification: An application to the branches of a banking organization
E Grigoroudis, Y Politis, Y Siskos
International transactions in operational research 9 (5), 599-618, 2002
822002
A business excellence model for the hotel sector: implementation to high‐class Greek hotels
Y Politis, C Litos, E Grigoroudis, VS Moustakis
Benchmarking: An International Journal, 2009
702009
Logistics service quality and its effects on customer satisfaction in the manufacturing companies’ supply chains: Empirical evidence from Greece
Y Politis, A Giovanis, S Binioris
Journal of Modelling in Management, 2014
452014
Customer satisfaction evaluation: Some real experiences
Y Siskos, E Grigoroudis, Y Politis, Y Malandrakis
A-MCD-A: Multiple criteria decision aiding, 297-314, 2001
342001
A Sector-Oriented Methodology for the Development of Business Excellence Model—An Application in the Greek Hotel Industry
CI Litos, YN Politis, ET Grigoroudis, VS Moustakis
Journal of Quality Assurance in Hospitality & Tourism 12 (2), 83-103, 2011
242011
Self-assessment for measuring business excellence: The MUSABE method
Y Politis, Y Siskos
Total Quality Management 21 (11), 1063-1083, 2010
232010
Self-assessment for measuring business excellence: The MUSABE method
Y Politis, Y Siskos
Total Quality Management 21 (11), 1063-1083, 2010
232010
Modelling importance preferences in customer satisfaction surveys
E Grigoroudis, Y Politis, O Spyridaki, Y Siskos
56th Meeting of the European Working Group, 3-5, 2002
182002
Multicriteria methodology for the evaluation of higher education systems: The case of an engineering department
Y Siskos, Y Politis, G Kazantzi
Operational Research 1 (1), 17-41, 2001
122001
Categorization of control measures in food safety management systems: The COMECAT method
Y Politis, FD Krokos, I Papadakis
British Food Journal, 2017
62017
Robust extensions of the MUSA method based on additional properties and preferences
E Grigoroudis, Y Politis
International Journal of Decision Support Systems 1 (4), 438-460, 2015
52015
Using Kano's model to incorporate Six Sigma analysis in customer satisfaction measurement
Y Politis, E Grigoroudis
International Journal of Decision Support Systems 3 (3-4), 146-166, 2018
42018
Multiple criteria approaches for customer satisfaction measurement
E Grigoroudis, Y Politis
Preference Disaggregation in Multiple Criteria Decision Analysis, 95-123, 2018
42018
A risk-based internal audit approach for the public sector: evidence from Greece
Y Politis
International Journal of Auditing Technology 4 (1), 16-35, 2018
32018
Defining the weights of the EFQM excellence model criteria for different business sectors-a multicriteria approach
Y Politis, E Grigoroudis
International Journal of Productivity and Quality Management 31 (3), 295-318, 2020
12020
Managing Control Measures According to the ISO 22000: 2018 Requirements: the COMECAT Method
Y Politis, FD Krokos, I Papadakis, G Chatzistelios
2021
A Framework to Assess Employee Perceptions of HRM Practices in the Greek Local Authorities
Y Politis
American Journal of Management Science and Engineering 6 (6), 182-195, 2021
2021
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