| Antecedents of commitment and trust in customer–supplier relationships in high technology markets K De Ruyter, L Moorman, J Lemmink Industrial Marketing Management 30 (3), 271-286, 2001 | 925 | 2001 |
| The effect of service employees’ technology readiness on technology acceptance R Walczuch, J Lemmink, S Streukens Information & management 44 (2), 206-215, 2007 | 915 | 2007 |
| The dynamics of the service delivery process: a value-based approach K De Ruyter, M Wetzels, J Lemmink, J Mattson International journal of research in marketing 14 (3), 231-243, 1997 | 554 | 1997 |
| The role of corporate image and company employment image in explaining application intentions J Lemmink, A Schuijf, S Streukens Journal of Economic Psychology 24 (1), 1-15, 2003 | 515 | 2003 |
| “Futurizing” smart service: implications for service researchers and managers NV Wünderlich, K Heinonen, AL Ostrom, L Patricio, R Sousa, C Voss, ... Journal of Services Marketing 29 (6/7), 442-447, 2015 | 430 | 2015 |
| An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction W Van Dolen, K De Ruyter, J Lemmink Journal of Business research 57 (4), 437-444, 2004 | 367 | 2004 |
| Negative spillover in brand portfolios: Exploring the antecedents of asymmetric effects J Lei, N Dawar, J Lemmink Journal of marketing 72 (3), 111-123, 2008 | 353 | 2008 |
| High‐technology service innovation success: a decision‐making perspective ACR Van Riel, J Lemmink, H Ouwersloot Journal of Product Innovation Management 21 (5), 348-359, 2004 | 351 | 2004 |
| The importance of customer satisfaction in explaining brand and dealer loyalty JMM Bloemer, JGAM Lemmink Journal of marketing management 8 (4), 351-363, 1992 | 335 | 1992 |
| Antecedents and consequences of the service climate in boundary-spanning self-managing service teams A De Jong, K De Ruyter, J Lemmink Journal of Marketing 68 (2), 18-35, 2004 | 322 | 2004 |
| Customer-sales employee encounters: a dyadic perspective W Van Dolen, J Lemmink, K De Ruyter, A De Jong Journal of Retailing 78 (4), 265-279, 2002 | 254 | 2002 |
| Consumer evaluations of service brand extensions ACR Van Riel, J Lemmink, H Ouwersloot Journal of Service Research 3 (3), 220-231, 2001 | 249 | 2001 |
| Quality management and business performance in hospitals: A search for success parameters P Kunst, J Lemmink Total Quality Management 11 (8), 1123-1133, 2000 | 198 | 2000 |
| Human-like communication in conversational agents: a literature review and research agenda MME Van Pinxteren, M Pluymaekers, JGAM Lemmink Journal of Service Management 31 (2), 203-225, 2020 | 183 | 2020 |
| Employee behavior, feelings of warmth and customer perception in service encounters J Lemmink, J Mattsson International Journal of Retail & Distribution Management 30 (1), 18-33, 2002 | 182 | 2002 |
| Affective consumer responses in service encounters: The emotional content in narratives of critical incidents W Van Dolen, J Lemmink, J Mattsson, I Rhoen Journal of Economic Psychology 22 (3), 359-376, 2001 | 172 | 2001 |
| The role of value in the delivery process of hospitality services J Lemmink, K de Ruyter, M Wetzels Journal of Economic Psychology 19 (2), 159-177, 1998 | 169 | 1998 |
| Modelling and evaluating service quality measurement using neural networks RS Behara, WW Fisher, JGAM Lemmink International journal of operations & production management 22 (10), 1162-1185, 2002 | 134 | 2002 |
| Boost customer loyalty with online support: the case of mobile telecoms providers ACR Van Riel, J Lemmink, S Streukens, V Liljander International Journal of Internet Marketing and Advertising 1 (1), 4-23, 2004 | 133 | 2004 |
| Warmth during non-productive retail encounters: the hidden side of productivity J Lemmink, J Mattsson International Journal of Research in Marketing 15 (5), 505-517, 1998 | 124 | 1998 |
