Joy Field
Joy Field
Verified email at bc.edu
Title
Cited by
Cited by
Year
Impact of work teams on manufacturing performance: A longitudinal field study
RD Banker, JM Field, RG Schroeder, KK Sintia
Academy of Management Journal 39 (4), 867-890, 1996
5781996
Managing quality in the e‐service system: development and application of a process model
JM Field, GR Heim, KK Sinha
Production and Operations management 13 (4), 291-306, 2004
1702004
Process drivers of e-service quality: Analysis of data from an online rating site
GR Heim, JM Field
Journal of Operations Management 25 (5), 962-984, 2007
1412007
Supplier relations and supply chain performance in financial services processes
JM Field, LC Meile
International Journal of Operations & Production Management, 2008
1302008
Service coproduction with information stickiness and incomplete contracts: Implications for consulting services design
M Xue, JM Field
Production and Operations Management 17 (3), 357-372, 2008
1102008
An empirical analysis of financial services processes with a front-office or back-office orientation
MH Safizadeh, JM Field, LP Ritzman
Journal of Operations Management 21 (5), 557-576, 2003
1052003
The use of recycled materials in manufacturing: implications for supply chain management and operations strategy
JM Field, RP Sroufe
International Journal of Production Research 45 (18-19), 4439-4463, 2007
982007
Work team performance over time: three case studies of South African manufacturers
AW Grütter, JM Field, NHB Faull
Journal of Operations Management 20 (5), 641-657, 2002
962002
Sourcing practices and boundaries of the firm in the financial services industry
MH Safizadeh, JM Field, LP Ritzman
Strategic Management Journal 29 (1), 79-91, 2008
882008
Comparing e‐service performance across industry sectors: drivers of overall satisfaction in online retailing
LM Trabold, GR Heim, JM Field
International Journal of Retail & Distribution Management, 2006
882006
Service operations: what’s next?
JM Field, L Victorino, RW Buell, MJ Dixon, SM Goldstein, LJ Menor, ...
Journal of Service Management, 2018
712018
Uncertainty reduction approaches, uncertainty coping approaches, and process performance in financial services
JM Field, LP Ritzman, MH Safizadeh, CE Downing
Decision Sciences 37 (2), 149-175, 2006
572006
Work-team implementation and trajectories of manufacturing quality: A longitudinal field study
RD Banker, JM Field, KK Sinha
Manufacturing & Service Operations Management 3 (1), 25-42, 2001
442001
Applying process knowledge for yield variation reduction: A longitudinal field study
JM Field, KK Sinha
Decision Sciences 36 (1), 159-186, 2005
372005
Service operations: what have we learned?
L Victorino, JM Field, RW Buell, MJ Dixon, SM Goldstein, LJ Menor, ...
Journal of Service Management, 2018
332018
The value of outsourcing: A field study
CE Downing
Information systems management 19 (4), 84-89, 2003
332003
Learning by customers as co-producers in financial services: An empirical study of the effects of learning channels and customer characteristics
JM Field, M Xue, LM Hitt
Operations Management Research 5 (1), 43-56, 2012
242012
Designing lean processes with improved service quality: An application in financial services
G Li, JM Field, MM Davis
Quality Management Journal 24 (1), 6-19, 2017
162017
Predicting the trajectory of manufacturing quality with work team implementation
JM Field, KK Sinha
Journal of Quality Management 5 (1), 103-118, 2000
162000
Building the case for quality improvement in the health care industry: a focus on goals and training
JM Field, J Heineke, JR Langabeer, JL DelliFraine
Quality Management in Healthcare 23 (3), 138-154, 2014
142014
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